FREQUENTLY ASKED QUESTIONS
Q: Would Maisto make a model of a specific brand?
A: Not at the moment. In case you want to develop a specific brand, please send us an email to customerservice@maycheonggroup.com.
Q: What is the color code of a particular Maisto model?
A: The color we work on Maisto cars is specially designed for our toy cars. It does not have a specific code.
Q: I want to buy a Maisto product but I can't find it for sale. Can I buy it directly from you?
A: Unfortunately no, we do not sell directly. We have an international network of distributors and retailers where you can get all Maisto products.
However, if for some reason you do not find the specific product you are looking for, check the following website: btsrack.com.
Q: Do you have stock of specific parts?
A: No, we do not have stock of parts.
Q: I purchased a product and it did not come with the total number of parts. Is there a possibility that Maisto will send me the missing parts?
A: Yes, please email customer service with name, reference, description, and what parts are needed.
Q: Do you accept returns/exchanges on Diecast models?
A: All returns/exchanges must be made through the store where the product was purchased.
Q: Why won't my Maisto RC vehicle start?
A: Make sure the transmitter and vehicle are turned on. As well as that the batteries are new and installed according to the polarity indicators. Check that the 4 wheels are not obstructed by any foreign object.
Q: Why is my Maisto RC vehicle making unusual noises?
A: Make sure the transmitter and vehicle are turned on. As well as that the batteries are new and installed according to the polarity indicators. Check that the 4 wheels are not obstructed by any foreign object.
Q: Why is the operating distance of my Maisto RC vehicle shortened?
A: Make sure the batteries are fresh. As well as the RC vehicle being away from sources of other radio frequencies.
Q: Why does my Maisto RC vehicle seem to run out of control?
A: This will happen if there is a second RC vehicle near or on the same channel as yours. Switch to a different channel on the transmitter and in the vehicle or play in a different location.
Q:Can I buy other parts for my Maisto RC vehicle?
A:No, we do not offer parts. Please check your nearest store or distributor for compatible parts if necessary.